Substitution or cancellation:

If you are unable to attend, you can substitute a colleague by contacting Tkay Shana on, there will be no refunds for cancellations. No substitutions can be made after Monday 21 January 2019. Please note the conference fee has been set to ensure value for money and as such there is only one rate available, irrespective of full or day delegate attendance. The fee of £275 is inclusive of attendance at conference, break-out sessions (when applicable), exhibition, awards dinner and overnight accommodation on 29 January 2019. This also includes refreshments, including lunch on both days. If you would like to book the night before, please ensure you select the first option which is £385, as it is important this is booked through the events team.